jiliclub Privacy Policy – How We Handle Your Personal Data

When you register for a jiliclub account, we collect personal information necessary to verify your identity and comply with the regulations that govern online gaming in the Philippines. This includes your full name, date of birth, contact number, email address, and a valid government-issued ID where required for identity verification. We also collect financial information such as your preferred Philippine payment method and transaction history on the platform, which is used solely for processing deposits, withdrawals, and resolving any payment disputes. Technical data such as your device type, IP address, browser type, and session logs are collected automatically when you access the platform, and this data helps us maintain platform security, detect suspicious activity, and improve the mobile-first experience for Philippine players. If you contact our support team, any communication records may be stored for quality assurance and compliance purposes. We do not collect data beyond what is reasonably required for you to use the platform safely and in compliance with applicable Philippine regulations.

The personal data we hold is used for a clear and limited set of purposes directly related to providing you with a safe and compliant sports betting and casino-style entertainment experience in the Philippines. Your identity information is used to verify your account, prevent underage access, and satisfy anti-money laundering checks required by Philippine gaming regulations. Financial data is processed to complete transactions in Philippine pesos (PHP), maintain accurate account records, and investigate any payment queries you raise through the Finance section. Technical and usage data helps us monitor platform performance, identify and resolve bugs, and personalise your experience on mobile and desktop. We may use your contact details to send you important account notifications, security alerts, or updates about changes to these policies — we do not use your data for unsolicited marketing without your explicit consent. Under no circumstances do we sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

jiliclub does not share your personal data with third parties except where it is strictly necessary to deliver the services you have requested or where we are legally obliged to do so. We work with trusted payment processors and identity verification providers operating under appropriate data security standards in order to complete PHP transactions and fulfil regulatory identity checks — these partners are contractually required to handle your data only for the purpose for which it was shared. We may disclose data to Philippine regulatory authorities, law enforcement agencies, or courts if required by law, valid legal process, or to protect the integrity of the platform against fraud and abuse. Any third-party service providers we engage are evaluated for their data security practices, and we do not permit them to use your information for any purpose beyond the specific service they provide to us. We will always notify you of any material changes to how your data is shared, except where disclosure is prohibited by law.

We apply industry-standard technical and organisational measures to protect the personal data of our Philippine members from unauthorised access, alteration, disclosure, or destruction. All financial transactions on the platform are conducted over encrypted connections, and sensitive account data is stored with access controls that limit who within our organisation can view it. We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping requirements. If you request account closure, your data will be retained for the minimum period required by law before being securely deleted or anonymised. You are responsible for maintaining the confidentiality of your own login credentials; if you suspect your account has been compromised, please update your password immediately and contact our support team. For common security questions, the FAQ page provides practical guidance for keeping your account safe.

As a member of jiliclub based in the Philippines, you have a number of rights with respect to the personal data we hold about you. You have the right to request access to the personal information we hold, to correct any inaccuracies, and to request deletion of your data where there is no legal obligation for us to retain it. You may also object to certain types of processing, request that we restrict processing in specific circumstances, or ask us to provide your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team using the details available on the FAQ page; we will respond within a reasonable timeframe consistent with applicable data protection obligations. If you believe your data rights have not been respected, you have the right to raise a concern with the relevant Philippine regulatory authority. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable Philippine laws and regulations, or improvements to our data handling practices. When we make material changes, we will notify registered members via the platform or through the contact details held on your account, giving you the opportunity to review the updated policy before continuing to use the service. The effective date of the current version of this policy is shown at the bottom of this page. Your continued use of jiliclub following notification of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you stay informed about how your data is being protected. For any questions about this policy or your data, visit our FAQ page or reach out to our support team directly.